Because honey in its natural state will crystallize or solidify, it is our policy to not replace honey that has crystallized. In fact, crystallization is more likely to occur in raw and minimally processed honey products like Naked Wild Honey. Honey is edible and enjoyable in its crystallized form and may be re-liquefied by placing the container in warm water until the honey returns to its liquid form. Do not refrigerate. Do not microwave in plastic container.